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Shipping & Returns




Shipping and handling charges on all orders vary. For the Customer's protection, we ship only to the verified billing address of the Customer's credit or debit card (billing addresses only). 
 
Car Audio Field ships only to street addresses in the UK. Shipping to non UK such as EU has a cheap rate from £19 which may vary depending on the goods purchased. Shipping to PO BOX's is not supported.
 
 Return Policy

 The following refund policy applies to all products except those stating their own refund policy with the product description:
 
 Car Audio Field offers a 20 days return policy on selected items based on manufacturer return policies. For further information not listed, please contact Car Audio Field.
 
 Please e-mail our Returns Department at sales@caraudiofield.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when asking for an RMA number: customer name, invoice number, serial number and nature of the problem.
 
 All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. Incomplete returns will be subject to replacement charges on missing items.
 
 You are responsible for shipping charges on returned items; and on your replacement or exchange item(s).
 Car Audio Field strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
 
 If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Car Audio Field to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Car Audio Field immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Car Audio Field of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.
 Contact Car Audio Field to arrange for carrier inspection and a pick up of damaged merchandise.
 Returns can be returned directly to Car Audio Field within 20 days from the invoice date, at Car Audio Field's discretion for: credit, replacement, exchange or repair.

Email:                sales@caraudiofield.com

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All prices are in UK Pounds sterling & include VAT at 17.5%

 

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